Shipping & Delivery

1. Delivery areas

We ship with DHL, DHL Express, DPD or another carrier shown during checkout. Availability and the applicable shipping charge are displayed before you place your order.

2. Processing time

Items in stock are usually prepared for dispatch within 1–3 business days after receipt of the order or payment. Saturdays, Sundays and public holidays are not business days. Different times may apply to personalised, made-to-order or pre-order items and will be shown on the product page.

3. Shipping charges

Germany: €6.99; free standard shipping from €99.

Europe, including the United Kingdom: €9.99; free standard shipping from €200.

United States: €19.99; free standard shipping from €200.

Other countries: €29.99; free standard shipping from €250.

The options and prices displayed at checkout before the order is submitted always prevail.

If part of an order is returned and the value of the retained goods falls below the relevant free-shipping threshold, the original standard shipping charge may subsequently become payable. This does not apply to returns caused by an error or defect for which we are responsible.

4. Estimated transit times

Germany: approximately 1–3 business days
Europe: approximately 3–8 business days
United States: approximately 5–15 business days
Other countries: approximately 7–20 business days

Customs clearance, local holidays and other circumstances can extend these times.

5. Tracking

Where available, we will send a dispatch confirmation containing a tracking number.

6. Customs and import charges

Deliveries outside the European Union may be subject to customs duties, import taxes or processing fees. These charges are imposed by the relevant authorities or carrier and are generally payable by the recipient.

7. Undeliverable shipments

Please provide a complete and correct delivery address. If delivery fails because of an incorrect address, refusal or failure to collect, we may charge the actual cost of re-delivery where the customer is responsible. Statutory consumer rights remain unaffected.

8. Transport damage

Please inspect the shipment promptly. For visible damage, missing items or incorrect deliveries, contact info@chokeandchill.com. Your statutory rights are not conditional on reporting within a particular period.

9. Contact

Email: info@chokeandchill.com
Telephone: +49 171 7864061